Terms and Conditions

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Terms and Conditions

Thank you for your visit! If you have any question regarding these terms and conditions, please contact us. By using this website you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions (T&C).

THE MOST IMPORTANT INFORMATION

• Shipping      is free for all orders containing custom items. Our Starter Kits (Swatch      book and tape measure) are also delivered free of charge. Shipping costs      $10 for all other orders.
• Unless      otherwise specified on the product page, delivery of custom orders usually      takes place within 35 days of the day you place your order and we have      your confirmed measurements. Shipping is done via DHL.
• If      your order requires adjustments we will provide a credit of up to $50 for      local tailoring per custom. Only fit alterations are covered by this      policy - we cannot cover alterations for wear & tear, and the      alterations sheet must be completed by the tailor who made the alterations      so that we may make the necessary adjustments for future orders.
• If      your custom suit cannot be altered by a local tailor, we will make one      more attempt to remake it for you. Please send us your request for a      remake within 14 days of the delivery of your order. You may include the      alterations form with your tailor's suggestions. This option is applicable      if you haven't used the alterations credit. Customization options cannot      be changed for the remake. This policy is also not applicable to any      ready-to-wear products.
• All      sales are final – Absolutely no refunds.
• For      international returns, please clearly mark that the goods are being      returned (please note "returned clothing") and have no      commercial value (please note $1). We do not cover the costs of any      customs duties that may be levied in case you do not clearly mark that the      goods are being returned.

DETAILED TERMS AND CONDITIONS

Any changes to these T&C will take effect from the date posted to this website. Continued and subsequent use of the website will denote your acceptance of these terms and conditions. We reserve the right to alter the website including content and prices at any time. All offers, special items and prices may be withdrawn at any time. We reserve the right to end any sale and promotions at any time at our discretion.

Login Information

Please, keep your username and password safe. We will never ask you for account username or passwords by email, or in any other way. If you suspect any misuses of your account please contact us immediately at sales@thedappervicar.com.

Colors

We make every effort to accurately represent the colors of the textiles that we use in production. However, due to variances among color monitors the colors that appear on your screen may not be exact. 

Feedback

You may choose to publish feedback on any item you have purchased by filling out a form that we may send to your email address after you receive your item. We will never publish any feedback without such consent.

We reserve the right to remove any feedback from oliverwicks.com, if we deem it to be obscene, defamatory or in violation of trademark, copyright or other laws, or is otherwise unacceptable. We are not responsible or liable in any way for feedback posted by our customers. It is the opinion of the customer only.

Ordering

Once you have placed your order and gone through the checkout we will send you an automated email confirming your order has been placed. If this is your first custom order with us we will first review your measurements before we start producing any made-to-measure items. If we have any questions, we will not be able to start production until you respond, and consequently the delivery date may be pushed back.

We will start producing your order as soon as we can – sometimes we start production in 48 hours. As soon as it is ready, your order will be packed and shipped and an email to let you know your order has been shipped will be sent to you.

First time customers: for orders of more than one custom tailored garment, we first tailor and deliver one of the garments, and once you confirm everything is alright with the fit, we will immediately get started with the rest of the order.

Cancellations and changes, Returns

Please write us immediately (within 12-hours) at sales@thedappervicar.com if you wish to cancel your order. We will immediately initiate the refund, which should show on the bank statement within 7-10 days. We make every effort to keep our customers satisfied, so all of our products come with a 100% satisfaction guarantee. In case you are not completely satisfied with your order, we will do everything in our power to make things right. Sometimes minor adjustments are necessary for a perfect fit for first-time customers. Once we have a precise lock on your exact measurements, all future orders will fit perfectly. We cannot cancel orders or issue full refunds for orders put on hold by the customer or awaiting measurements or information for more than 90 days.

1. If      your order requires adjustments we will provide a credit of up to $50 for      local tailoring per custom suit. 
2. Please      take an alterations form with you to your tailor, and then have your      tailor fill-in his contact details as well as any adjustments that may be      necessary. Please email it to us, along with a receipt, within 30 days of      delivery.
3. If      your custom-tailored garment cannot be altered by a local tailor, we will      make one more attempt to remake it with your adjusted measurements. Please      send us your request for a remake within 14 days of the delivery of your      order. Please include a photo and a description of the problem, along with      an alterations form indicating the necessary changes and your tailor's      notes. Remakes are entirely free and come with free shipping. Remakes are      completed as soon as possible, typically faster than the original order.      This option is applicable if you haven't used the alterations credit.      Customization options cannot be changed for remakes. This policy is also      not applicable to ready-to-wear products.
4. New      Customers: If you are unhappy with your first order and want a full      refund, please contact us. First orders can be sent back within 14 days of      delivery for a full refund ( in unused condition, without any alterations      ). It is required that you return both the original custom-made garments,      any remakes, along with any promotional items. Everything must be unused      and without local alterations. Swatchbooks / Starter Kits cannot be      returned for a refund. Our requirements for returns are pretty standard:      Returns are for first orders only, items must be sent back within 14 days      of delivery, in new and unused condition, without any alterations. Any      promotional items received along with your order must be returned as well.      If those conditions are not met we are not able to refund the order, and      we will send it back to customer. Once we receive the items, we will      immediately initiate the refund, which should show on the bank statement      within 7-10 days. We cannot cancel orders or issue full refunds for orders      put on hold by the customer or awaiting measurements or information for      more than 90 days. For international returns, please clearly mark that the      goods are being returned (please note "returned clothing") and      have no commercial value (please note $1). We do not cover the costs of      any customs duties that may be levied in case you do not clearly mark that      the goods are being returned.

Return shipping is the responsibility of the customer. We do not cover the costs for any packaging materials and we cannot issue a refund with a total value higher than the value of your order.

Deals and Promotions

Unless otherwise stated, different deals and promotions cannot be combined.

Free Samples

Free samples are ordered and delivered in good faith. Hence, upon our discretion, we will filter all orders referred by or associated with posts on sites and aggregators for free products and deals.

Delivery

Shipping costs are the responsibility of the customer.

Unless otherwise specified on the product page, delivery of custom orders usually takes place within 35 days of the day you place your order and we have your confirmed measurements.

Payment

All payments are processed either by PayPal.

Price of Goods

The price you are charged when you place your order will be the price you pay. In the rare event of a pricing error occurring because of a website technical error we reserve the right not to supply the goods at that price, we will contact you to let you know the correct price - you reserve the right to cancel the order if you choose.  We reserve the right to alter all prices at any time, however if a price change occurs (up or down) after your order has been placed you will pay the agreed price as detailed in your order (except if that price is incorrect due to a website technical issue).

Intellectual Property Rights

By use of this website you agree that all logos, descriptions and content remain the property under copyright of oliverwicks.com and that reproduction / use of any part of this website will only be considered following our specific authorization in writing.

Computer Data

We make every effort to make our site very safe for you. We will not be held liable for any malicious software which may result from use of this site although all reasonable security steps are taken to prevent such chances occurring.

Losses

We will not be held liable for any economic losses, loss of goodwill or reputation or any special or indirect losses caused by use of this website or by products purchased from it.

Children

We do not sell products for purchase by children. If you are under 18, you may use oliverwicks.com only with the involvement of a parent or guardian.

Statutory Rights

Nothing contained within the Terms & Conditions effects your statutory rights as a consumer.